What is the procedure to return an item from my order?

We really want every customer to love their Mapify panoramic map. Every poster and Aluminium print that we produce is checked by our production team before it is sent out to you. If there is no obvious issue with the poster, we are sorry to tell you that a refund or replacement is not possible, as the product has been designed by you and is specifically produced for you. If the poster is damaged, the print quality is very poor, or is the wrong size, let us know, ideally with a picture. We can then issue you with a replacement or refund. Please email our Mapify Customer Service Team and include images and a short description of the problem.



In the case that we refund a cancelled or lost/damaged order, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

My product is damaged. How do I return it to you?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and fix it. We will then be able to give you instructions on what to do next.

You can always contact us for any returns question at

Returns Mapify


A city poster on the exquisite Aluminium plate is our absolute premium product for panoramic maps. So every detail of your map comes into its own.

Returns Mapify


Get inspired by our gallery of beautiful map examples. Let us do the hard work and find something that excites you. Just click to start designing.

Returns Mapify

Posters & Frames

You design your Mapify city poster as you like it and we print it for you on high quality paper. To hang it on the wall, we have the right frames for you.